GE Capital（通用电气资本）.pdf

GE Capital Driving change and continuous process improvement how-to GE Capital Process improvement or “PI” involves applying tools and techniques to help a company achieve its goals Characteristics Description • At GE, process improvement is aligned around what our customers Aligned around what value, which translates into business objectives that flow from the customers value enterprise level through the organization level down to individuals • At GE, we leverage Six Sigma, Lean and CAP (Change Acceleration Utilize proven tools and Process) as enablers of continuous improvement methodologies • We monitor a handful of key process metrics to ensure we are making progress toward achieving corporate objectives • The ability to embrace change is not only core to continuous process Foundation of improvement but is indeed a foundation of competitive advantage competitive advantage • At GE, we have refined our change culture through the decades, in line with our strategy Driving change and continuous process improvement how-to 2 GE Capital PI begins with understanding the customer’s values, goals and needs, and answering the following four questions What processes do you What are the barriers need to your goals?