P罗宾斯(Robbins)管理学英文原版课件(第九版).ppt

Introduction to Management and Organizations Chapter1 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Who Are Managers? Explain how managers differ from non-managerial employees. Describe how to classify managers in organizations. What Is Management? Define management. Explain why efficiency and effectiveness are important to management. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Do Managers Do? Describe the four functions of management. Explain Mintzberg’s managerial roles. Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting managers’ jobs. Explain why customer service and innovation are important to the manager’s job. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is An Organization? Describe the characteristics of an organization. Explain how the concept of an organization is changing. Why Study Management? Explain the universality of management concept. Discuss why an understanding of management is important. Describe the rewards and challenges of being a manager. Who Are Managers? Manager Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. Classifying Managers First-line Managers Individuals who manage the work of non-managerial employees. Middle Managers Individuals who manage the work of first-line managers. Top Managers Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Exhibit 1–1 Managerial Levels What Is Management? Managerial Concerns Efficiency “Doing things right” Getting the most output for the least inputs Effectiveness “Doing the right things” Attaining organizational goals Exhibit 1–2 Effectiveness and Effi