星河湾营销部工作流程.doc

CHATEAU STAR RIVER, GUANGZHOU MARKETING POLICIES PROCEDURES SUBJECT : CONFIDENTIALITY OF RATES PREPARED BY : REVIEWED BY : DATE PREPARED : EFFECTIVE DATE : Approved BY : DOM/GM POLICY NO. : MKT-Sales-P/001 PAGE NO. : 1 COMMUNICATE TO : ALL SALES STAFF I PURPOSE 目标 To outline guidelines and procedures implemented by to ensure that Confidentiality of all hotel rates are secured. 概述指导方针及执行程序以确保酒店所有房费的必威体育官网网址性。 II POLICY 方针 All contract rates negotiated between the hotel and customers are strictly confidential. 所有酒店与客人讨论的房费问题都必须严格必威体育官网网址 Sales Coordinators are not authorized to quote rates (except published or promotional rates) over the telephone or confirm rates either in writing or orally unless instructed by Sales Manager. 销售人员没有权利在电话上报价（已公布的或宣传中的房价除外）或书面或口头确认房费，已请示销售经理的除外。 Contract rates are only applicable to the signing corporate account and travel agents in accordance with payment condition stated in the contracts. 约定的房费只适用于提供同意制服条件的合作客户及旅行社。 All issues listed on Code of Conduct and Code of Ethics must be compiled. 必须遵守行动守则及道德规范上列出的所有条款。 Any breach of above policy will entail hotel disciplinary action including dismissal without notice. 违反上述任何规定的酒店员工将立即免职。 III PROCEDURES 程序 All contracts and quotations are centralized in file cabinets which are properly locked after office hours. Keys will be kept by DOS, DOM. 所有合约及报价单必须同意存档锁上。钥匙将由市场营销总监保管。 All out-of-date contracts will be kept in relevant account file and shall not be disposed of without authorization by DOS, DOM. 所有过期合约将保存在相关的账户文件夹内，在没有市场营销总监的同意下不得做任何处理。 All redundant proposals, quotations, reservation forms and other internal forms shall not be used as draft paper and shall be shredded completely. 所有剩余的计划书、报价单、预订表格及其他的内部表格不可以作为废纸使用或粉碎。 All Marketing staff shall not discuss about rates or customers in public area, nor with other clients, nor with other non-releva