商务交流(二)（Business exchange (two)）.docVIP

商务交流(二)（Business exchange (two)） April 2011 national higher education self study examination Business exchange (two) examination questions Course Code: 00892 A single choice (the title of 20 items, each item of 1 points, a total of 20 points) In the four option of each item listed in only one is in line with the requirements of the subject, please fill in the code in question after the brackets. The wrong choice or not, choose no points. 1., when transmitting information, the possible obstacle from understanding to acceptance is () A. knowledge background difference B. receiver bias C. noise D. my lack of confidence 2. the following are characteristics of smaller groups A. groups may be less sensitive to small problems and less time spent on B. tasks C. requires less understanding of direction and leadership, and D. leaders must do more coordination 3., the end of speech can represent broad knowledge and help strengthen confidence A. feed B. citation C. chooses D. artistry 4., when people use language to communicate, inevitably accompanied by other forms of communication, communication outside of all languages is called () A. additional communication B. implication C. body language D. hidden agenda When 5. groups communicate, one belongs to controllable variables The scale properties of B. A. task group Personal and psychological characteristics of C. members; D. leadership style 6. interview this communication method is more applicable to () A. long distance communication, B. group discussion and presentation C. communication between individuals and access to customer D. requires immediate discussion or problem solving 7. the following advantages of voice mail are () A. leaves a long message. B. only opens the mailbox regularly, and the system works C. is low in cost and keeps the phone recording. Most members of the D. organization need to be on this system 8., when language communication and non language communication conflict, we should believe () A. language B.