process_mapping(中英对照).ppt

For Systems Improvement为了系统改进 Process Map: A graphic representation of a process, showing the sequence of tasks; uses a modified version of standard flowcharting symbols 工艺流程图:工艺的图解表现形式,用改进的标准流程图符号表现一系列的任务； （附：工艺流程图：是由一些图框和流程线组成的，其中框表示各种操作的类型，图框中的文字和符号表示操作的内容，流程线表示操作的先后次序。） Mapping: The activity of creating a detailed flowchart of a work process showing its inputs, tasks, and activities in sequence 制图：创建一个显示它输入、任务和动作行为顺序的详细的流程图的行为。 A good map is the foundation for continuous quality improvement efforts in which you analyze and agree on the most efficient routes to take under various circumstances. 一张好的流程图是不断努力改善质量的基础，从中你可以分析归纳出各 种境况下最有效的方式。 Objectives 目标 Map process as it is now 现有的流程图（企业生产流程现状） Produce a working document 产生一份工作文件 Recognize that real value is in the map’s creation 认识到真正的价值在于流程图的创建 Process Definitions 流程定义 Process: A sequence of steps, tasks, or activities that converts inputs to an output; adds value to the inputs by changing them or using them to produce something new 流程：将输入转变为输出的一系列的步骤、任务和活动；通 过改变输入或利用它们产出新的东西来增加输入的价值。 Input: The materials, equipment, information, people, money, or environmental conditions needed to carry out the process 输入：这个流程运行所需要的材料，设备，信息，人员，资金和环境条件。 Output: The product or service that is created by the process; that which is handed off to the customer 输出：流程所创造生的传递给客户的产品或服务 Types of Customers 客户类型 External Customer: User of an organization’s overall product or service who is not a member of the organization 外部客户：企业外的企业整体产品或服务的用户 Internal Customer: User of products or services who is a member of the organization 内部客户：企业内部的产品或服务的用户 Mapping Levels 制图级别 Level 1—System 级别1系统型 Level 2—Primary Process 级别2初步流程 Level 3—Function 级别3功能型 Level 4—Task 级别4任务型 Level 1: System 系统型 System Map: Organizational overview showing the first level of supply process and customer 系统图：组织概览显示了第一级别的供应过程和客户 How?怎么做？ Interview面试 Who?谁主导？ System owner系统所有者 Why?为什么？ To get direction and establish boundaries 确立方向