苛刻网吧管理制度（Internet cafe management system）.docVIP

苛刻网吧管理制度（Internet cafe management system） In order to regulate the management of Internet cafes, create excellent staff, to promote the healthy development of the Internet, according to the needs of the development of the Internet, the Internet management system is formulated, where new employees are required to live Internet cafes to seriously implement the system is as follows: I. attendance system 1. day work time: 08:00 ~ 20:00; night work time: 20:00 ~ 08:00. 2., work 10 minutes ahead of the handover preparation, less than half an hour late, fined 5 yuan / time, less than 1 hours fined 10 yuan / time, 1 hours or more, 30 yuan / time. The 3. shift must maintain the health area clean and tidy, dont leave rubbish. 4., cashier tidy up the account, count all the cash to the designated collection staff, 2 people at the same time count cards, cash. 5. management inspection facilities, the property is complete, normal, neat, a class cant handle the work (repair records etc.). 6. check the equipment, ensure the normal use of the machine, machine repair etc. the unfinished work of recording and make shift records. Two, service system 1., all personnel should be generous and enthusiastic, moderate language and civilization, customers should take the initiative to greet the door, arrangements. Be enthusiastic, considerate and patient, make every customer service, customer requirements above all is strictly prohibited due to personal reasons resulting in opinions with the customer, the customer should be a call to the staff, no loud noise. 2. when guest calls network management or attendant when, answer in time, and the voice is loud and clear, and quickly in place. 3., the customer is God, everything to facilitate the customer as the main theme, the customer is always right. 4. guests are always adhering to the Internet Yisifumu working mood. 5., do not arbitrarily promise guests unreasonable demands, but if promised, you must do, not to renege. 6. smiling, polite and poli