依靠团队协作进行质量改进（Quality improvement through team work）.docVIP

依靠团队协作进行质量改进（Quality improvement through team work） What a British company is an enterprise product packaging production and consumption, in a multi-national company before merger has been a family business, there are now about 350 employees. In recent years, relying on team training, problem solving, team meetings, clear team leadership and management from the beginning to the end of the support, through the improvement of such an integrated approach has achieved remarkable results: the rejection rate decreased by 70%, the annual loss of $980 thousand. And the results have been consolidated because employees have learned how to analyze, solve, and prevent quality problems by improving their practices and processes. 1. seek improvement in the face of problems In mid 80s, he company has a family enterprise as to reflect the traditional culture. For more than 10 years, President Smith managed the company with an iron fist, and because of the fierce competition in the market, Smith could not tolerate any mistakes. As a result, employees learn to remain silent and create an unwritten rule in the company: do your own work and do what you know how to do it. Let other people take care of it. This situation leads to a large number of problems in the process of printing, cutting, cutting, folding and sticking. Soon, in such a clearly defined and well functioning business organization, there was a fear that employees were afraid to take risks. Each department is confined to its own small circle, and the quality department staff sits in an office trying to find all the quality problems. Although the company produces a well - printed package, it has a good reputation, but at a high cost. Smith realized that the companys ethos and quality had to change. He began using process oriented methods to improve the printing process. One of the biggest difficulties with this approach is the abandonment of the widely accepted view that printing is an art, not a science, and therefore cann