中餐服务员（Chinese waiter）.docVIP

中餐服务员（Chinese waiter） A restaurant appearance Two restaurant service courtesy words Three terminal service specification Four napkin flower specification Five restaurant swing table specification Six out of service specification Seven serving dishes and serving dishes Eight, ordering service specifications Nine welcoming service specification Ten passenger service specification Eleven Chinese food service specification Twelve Chinese banquet service specification Thirteen western breakfast service specification Fourteen Western food lunch and dinner service specification Fifteen retreat service specification Sixteen vegetable dishes work specification Seventeen bar work specification Eighteen linen service specification Nineteen washing and disinfection work specifications Twenty 、 hygienic standard for restaurants Twenty-one Restaurant Department handover system Twenty-two, the restaurant work day specifications Twenty-three restaurant service failure classification Twenty-four restaurant troubleshooting Twenty-five customer complaints handling measures I. General requirements of 1. attendants appearance and appearance: Looks good, generous; modesty, be neither humble nor pushy; Friendly and sincere; dress dignified, neat crisp; Dressed in makeup with appropriate words and deeds; trained with regularity. 2: appearance: bright and smiling, kind and gentle, dignified and generous. 2.1, hair combed clean, do not cover the eyebrows before, but after the collar. The waiter shall not leave sideburns, beard; waitress as long hair, the hair style uniform application card, do not rub the golden hair oil, beautiful and generous; 2.2, according to the requirements of the hotel, go to work without necklace, bracelets, rings, earrings and other precious accessories; 2.3 do not stay long nails, nail polish and makeup, makeup to work; 2.4 the waiters insist on shaving every day. 3, dress: 3.1, the provisions of tooling, washing clean, ironing flat, button to complete, buckle up,