医院客服人员工作总结（Hospital customer service staff summary）.docVIP

医院客服人员工作总结（Hospital customer service staff summary） As a hospital customer service staff, the daily work is extremely trivial, consult with the diagnosis with triage, referral, communication, telephone follow-up, and even help with nail buttons and other odds and ends of sewing things. Although these things are very obscure, but well, can make patients get great convenience, the pleasure and joy, and increase the Hospital Goodwill and trust; do good to patients in the evaluation of hospital service quality will be affected, and thus damage the overall image of the service in hospital. But for a long time, some have a contemptuous disregard of customer service work, think this work is no technical content, not to create economic benefits, and trivial and hard, useless; on the other hand, if you do not have a strong sense of professionalism and responsibility, passion service personnel can easily be spent in the trivial day in and day out in the passion is the most valuable service quality, service lost the passion like humans lost their soul. When we find the biggest problems and gaps that restrict the development of customer service, we focus on creating ideas and innovating the system. First, establish a new concept, improve customer service staffs sense of pride and sense of responsibility In fact, do a qualified service personnel is not easy, need to have communication, coordination, empathy and capabilities, and medicine, health care, marketing and other kinds of knowledge, the most important is like pioneer Nightingale nursing, dedicated business, wholeheartedly for the patient with the spirit of service. 1, for the patient service, we must do in the hands of a golden key.. The golden key, is the international hotel industry awarded the highest honor of excellent staff, he means omniscient, is equal to anything, green card customer service personnel, is the gold standard of service quality and personal reputation, golden key has also become the best annotation