高三写作专练--投诉信.ppt

高三写作专题 A letter of complaint (A letter of gratitude/apology….) A Letter of Complaint 内容 投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词; 指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。 语气 投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。 策略 投诉信的写作策略Writing procedure： 说明投诉问题一描述具体情况一期待解决方案 complain v.—complaint n. Practice: Topic Sentence Translation 1)我写信是要投诉你们餐厅服务差。 I am writing to complain about the poor service in your restaurant. 2)我写信是要投诉你们公司产品质量差, 并要求你们尽快解决问题。 I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon as possible. 3)我写信是告诉你们我不满意在你网站上购买的鞋子。 I am writing to inform you that I am not satisfied with the shoes bought on your website. Practice: Passage Completion 请根据括号给出的中文提示填空。 Dear Sir / Madam， I have just returned from the English Summer Camp at your School of Language, and I’m writing to express my unhappiness with your program. I took part in the program in order to improve my English but(1) __________________ (使我失望的是), there were too many students in a class, in which case students were not able to practise a lot. Moreover, (2) _______________________ _____________________________(课程内容简单, 话题不够新颖) so that students’ interest in English could not be aroused. (3)__________(更为糟糕的是), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away. It was once said in your ad that(4)_______________________________________________________(学生可以参加丰富的社会实践活动) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money and please(5) __________ ___________(请在此处合理地提出你的赔偿要求), or I shall be forced to take the matter further. Yours， Li Hua A Sample: 产品投诉 ? The earphones are comfortable but it is a pity that the wire is a little too short. It worked well until last week when the LCD just refused to display anything from time to time and