Introcution_to_Business_商学导论PPT_IB07概要1.pptVIP

Decision Making P229 1 Explain the potential problems Zycles Company might encounter in achieving its goal if the organizing function is ignored. 2. Explain the potential problems Zycles might encounter in achieving its goal if the controlling function is ignored. 7–* 7–* Managerial Skills Conceptual Skills Interpersonal Skills Decision-making Skills Technical Skills 7–* Conceptual Skills Conceptual Skills (or analytical skills): the ability to understand the relationships among the various tasks of a firm. Enables them to anticipate the potential problems that could arise. Commonly used by the top-level and middle-level managers who are not directly involved in the production. 7–* Interpersonal Skills The skills necessary to communicate with customers and employees. Communication with Customers: listen to a customer complaint and attempt to respond in a acceptable manner. One important skill: the ability to ask good questions. Communication with Employees: communicate assignments to employees, communicate with employees who have made mistakes, listen to complaints and attempt to resolve problems With good interpersonal skills, middle- and top- level managers will be better informed about problems within the firm. 7–* Technical Skills Skills used to perform day-to-day tasks. More frequently used by managers closer to the actual production process, e.g. first-line managers. 7–* Decision-Making Skills Skills for using existing information to determine how the firm’s resources should be allocated. Used by managers vary with the position. 1. Should more employees be hired? 2. Should more machinery be purchased? 3. Should a new facility be built? 4. Should more supplies be ordered? 5. Should salaries be adjusted? Exhibit 7.8 Stages involved in making a decision. P231 Summary of Management Skills Skill Example of How the Skill Can Be Used by a Firm Conceptual Used to understand how the production level must be large enough to satisfy demand and how demand is influenced