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ReleaseNotesforCiscoICMIPCCEnterpriseHosted分析.doc

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Release Notes for Cisco ICM/IPCC Enterprise Hosted Editions, Release 7.2(7) Dec 3, 2008 To view the release notes for previous versions of Cisco ICM/IPCC, go to: /en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Table of Contents Introduction 3 About Release 7.2(7) 3 About Cisco ICM and ICM Maintenance Releases 4 A Note about Product Naming 4 System Requirements 4 ICM Version Support 5 ICM Component Support 5 Supported ICM Components 5 ICM Components Unaffected by the Maintenance Release 6 New and Changed Information 6 Overview 6 New Features 6 NEC PIM SDK Openworx 5.1.7 support 6 Symposium DN release 6 Return Destination feature on the Avaya ACD 7 Region prefix update tool 7 ? Instructions for Using the Region Prefix Update Tool 7 ACM Heart Beat Request support by Avaya ARI Gateway 8 ICM Maintenance Release Installation Planning 8 ?? When to Install an ICM Maintenance Release 8 ?? Installation Order for ICM Components 8 ?? ICM Maintenance Release Installation Checklist 8 When to Install an ICM Maintenance Release 8 Installation Order for ICM Components 8 ICM Maintenance Release Installation Checklist 8 Special Installation Instructions for International Customers 9 Important Change for UK Customers 9 For UK and French Canadian Customers 9 For Danish Customers 9 Default Language for IE Browser 9 Date and Time in Jaguar Server 10 System IPCC Enterprise Deployment and Date Formats 13 Known Issues for International Customers 13 Installation Notes 14 Deploying ICM Maintenance Releases on a Duplexed ICM System 14 System IPCC 14 Running ICM Setup.exe in a Service and/or Maintenance Release Environment 15 Running ICM Setup.exe from the ICM CD in a Service and/or Maintenance Release Environment 15 Recreate Service Account 16 Limitations and Restrictions 16 Important Notes 16 Caveats 17 Resolved Caveats in this Release 17 Bug Toolkit 22 Open Caveats in this Release 23 Documentation 24 Related Documentation 24 Additional Documentation 24 ICM Finder To