产品升级和技术支持服务条款和条件-（ForOn-Premise解析.PDFVIP

VMware, Inc. Support and Subscription Services “SnS” Terms and Conditions (For On-Premise Software Products) VMware, Inc., a Delaware corporation , or VMware International Limited, a company organized under the laws of Ireland, as applicable (“VMware”), shall provide Technical Support and Subscription Services (as defined herein) (collectively, the “Services”) to the Customer, per the terms of this Agreement (the “Agreement”) and as set forth at the VMware Support Services Website, at /support/services/. The applicable VMware entity, Effective Date, Software, and Services level will be set forth on the applicable enterprise license agreement, SnS order form, Customer’s purchase order, or, if Customer has purchased support on a per-incident basis (“Per Incident”), in the registration form completed by Customer upon such purchase (collectively the “Order”). These SnS terms are attached to and made a part of the ELA. In the event of a conflict between the terms of the ELA and these SnS terms, these SnS terms shall control. 1. Definitions. 1.1 “Error” means a failure in the Software to materially conform to the specifications described in the applicable product documentation (“Documentation”). 1.2 “Modified Code” means any modification, addition and/or development of code scripts deviating from the predefined product code tree(s)/modules developed by VMware for production deployment or use. Modified Code excludes customizable Software options for which VMware offers Services on the applicable VMware price list. 1.3 “Services Fees” means the fees for Services specified in a corresponding VMware or reseller invoice. 1.4 “Services Period” means the period for which Customer h