apolog and congratulation 道歉信和祝贺信.pptVIP

Apology and Congratulation;Apology;道歉信中开头段常用句式和套话;道歉信中结尾段常用句式和套话;Sample one:; they should have remembered their obligation to be courteous and helpful. The chief of security has already disciplined the officer, asking him to attend the human relations seminars. When you call at our officers again, you can expect efficiency and courtesy, which have been our goals for the past 12 years. Sincerely, ;Sample Two:; Your understanding and patience in this matter would be greatly appreciated. We hope you’ll give us the pleasure of serving you again in the future. Sincerely yours, ;Sample Three:;Please accept my _______ for the manner in which our security officer spoke to you this morning. apology I _____ you an apology for discrepancies between the shipping contracts and the actual shipment. owe I am very sorry that I ______ our scheduled appointment last Tuesday. missed;The purpose of this is to ______ to you my sincere apologies for any inconvenience you may have experienced last month ____________ the installation of your internet high speed service. convey, with respect to The only possible _____ I can give is that we have recently had a number of key staff change which might have result in your letter being overlooked. explanation;Because of this serious ______, we are going to _____ you with your first 3 months of high speed service _____ of charge. oversight, provide, free Let me _____ you that what happened in you case is not typical of CableNet’s level of customer service. ensure We continue to be to providing you and all of our customers with the highest ____ of service in the industry. committed, standard;We are to make a number of procedures in our organization so as to ______ that such a mistake will never occur again. ensure We expect to be able to forward your order to you _____ the next 2 weeks. within I hope you received my message and were not ______ by me missing our appointment. inconvenienced I will call your office within the week to _______ anoth