导游业务技能8.ppt

Chapter EightGuiding at Attractions What is a good way of Speaking Always notice the tourists Be patient to the clients Be perfectly calm Know that experience lessens fear Take strength in what you know more than your audience What is a good way to say To attract tourists Give up-to-date information Be accurate Know your audience Keep it light Keep it positive Personalize your information 8.4.1 What to speak on bus Experienced guides and tour leaders deploy an arsenal of tactics to energize a drowsy group: Make occasional photo-taking and bathroom stops Give the group time for shopping after lunch Rather than show a group something from the motorboat,take them off the bus to see it. Case Study: What should tour guide do “When---”? What is the acceptable way for the guide to check the number of tourists on the bus? What should the guide do to present an on-the-way introduction well? What measures should the guide take in case a traffic accident happens on the way of sightseeing? What are five diligences you should keep in attraction guiding 1 Eyes Open 2 Ears Attentive 3 Legs in motion 4 hands Active 5 Mouth Explaining 8.5.2 Arrival at Attractions How much time will my group need to visit this attraction? Is this best time to see the attraction? What measures should the guide take when she/he finds a few tourists have got lost after a visit to a scenic spot? 1.Learm about the situation. 2.Report to the police station nearby or the administrative departments of the scenic spots and ask for help. 3.Call the hotel to see whether the guest has returned by himself. 4. report to the travel service and ask for help. 5.Continue sightseeing with the rest of the group. 6.When the guests is found,comfort him first and then find out the reason. 7.Write a report on the incident in details and learn a lesson from it. What should the guide do in case a tourist should fall and get a bone fracture in sightseeing? 1.Provide first aid 2.send the wounded to the hospital