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Research on Service Innovation Performance Structural Model Ying Sun Wei Mao School of Management School of Management Hebei University of Technology Hebei University of Technology Tianjin,China Tianjin,China sunying99@126.com maowei97@126.com Abstract—Modern enterprise need to continuously provide 面，这些结论实际上主要是从单一服务创新项目绩效和阶 customers with perfect services to maintain its competitive edge. 段性多项服务创新绩效两种角度出发；第三，这些结论都 Therefore, the enterprises attach great importance to service 是围绕服务创新目的是否达成而展开的。另外，这些结果 innovation activities. For enterprises, how to assess the success of 均是以国外样本进行研究，是否适用于中国文化背景下的 service innovation, to guarantee the rate of service innovation success has become urgent practical problems. Based on this real 企业尚不可知。因此，借鉴以上的研究思路和内容，以中 problem, this paper takes empirical research methods to explore 国企业为样本展开研究是十分必要的。 the service innovation performance model. Data were analyzed to verify the research hypothesis by using a variety of statistical III. 研究假设 analysis methods. And the results were explained and discussed. 在以上理论研究的基础之上，本研究对15 个企业实施 Ultimately, propose and verify the four-dimensional model of service innovation performance. The results showed that service 了访谈调查，并获取了大量资料。获取资料之后，本研究 innovation performance concludes four dimensions, which are 首先进行了预编码工作。共3 名编码成员先后对15 份访谈 financial targets, business growth, customer indicators and 资料企业评价服务创新成功与否和服务创新的目的的相关 internal indicators. On the one hand, this conclusion 分析单元展开了归类工作。经过分析，排除资料中不能在 complements the