项目沟通管理.pptVIP

什么阻碍了沟通？ 过滤（Filtering） 大量信息在上行沟通或下行沟通过程中损失掉的现象.如：language, culture, semantics and 消息内容、可信度、信誉、组织机构位置、历史因素。 障碍（Barriers） lack of channels, distance, jargon, attitudes (hostile), environmental factors (noise) and 权力游戏，滞留信息，隐藏议程; all which can cause conflict. 沟通阻断器（Communication blocker ） negative thoughts that inhibit ideas. Example: It is not my job to ... 沟通的阻断器都是噪声，但并非所有的噪声都是阻断器 项目经理在沟通中的作用 Generally 90% of the PM’s time is communicating with 2+ hrs in meetings and 1+ hrs in coaching. 项目经理必须熟悉于下列人员的沟通技巧： －高层管理者、项目队伍、与之相竞争的项目团队 －客户 项目经理在沟通中的中心角色： －Facilitator(使沟通变得容易的人)、Coordinator、Leader －Listener、Interpreter 避免障碍，管理信息流 －项目经理必须控制沟通，但不能控制所有信息 Project Communications Management Two Factors of A Successful Enterprise Communication People Management NOKIA CEO Mr. Orila Dialogue @ CCTV Project Communications Management Processes to ensure timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project information 项 目 沟 通 管 理 计 划 执 行 控 制 收 尾 沟通计划 信息传递 绩效报告 行政收尾 沟通计划 确定项目干系人的信息与沟通需求:谁需要何种信息，他们何时需要这些信息，并且这些信息通过谁，运用何种方式传递给他们。 On most projects, the majority of communications planning is done as part of the earliest project phases. However, the results of this process should be reviewed regularly throughout the project and revised as needed to ensure continued applicability. Communications Planning Inputs Communications requirements Communication technology Constraints Assumptions Tools Techniques Stakeholder analysis Outputs Communication management plan Inputs to Communications Planning Communications requirements – The sum of the information requirements of the project stakeholders Communication technology – Used to transfer information back and forth among project stakeholders Constraints Assumptions Tools Techniques for Communication Planning Stakeholder analysis – A method for developing a methodi