洲际餐饮管理培训.pptVIP

TODAY今天的内容 Together we going to Learn More 我们一起学习 Together we going to Develop our Skills 我们一起提高技能 Together we going to Coach our people 我们一起指导员工 Programme Objective课程目标 Be able to enhance your knowledge understanding functions, roles responsibilities as Coach 对指导者一角的职能，角色，责任的认识有大幅提高 Be able to polish your skills in Communication, leadership, motivation, problem solving and decision making which are essential to effective Coach. 提高你的沟通技巧，领导能力，驱动能力，问题解决能力以及决策制定能力等作为有效指导者所必备的素质 Understand our FB concept 了解餐饮设施概念 Classroom Rules培训纪律 Can We……… 准备好开始了吗？ You as a Coach你作为指导者的角色 Responsibilities of Coaches指导者的责任 Bosses 对你的老板 Meeting quality standards 保持公司标准 Operating within budget limitations 在预算范围内很好的运作餐厅 Maintaining records 保持重要记录 Writing reports on time 及时撰写报告 Responsibilities of Coaches指导者的责任 Staff 对你的员工 Providing safe working environment 提供安全工作环境 Representing your employees’ concerns to upper-management 将员工所关注的问题反映给上层领导 Being consistent and fair in all decisions that your employee 对所有员工保持决策的公正性 Providing opportunities to help good workers get ahead 为表现好的员工创造提高的机会 Responsibilities of Coaches指导者的责任 Coaches 对指导者 Providing the benefit of your experience 从经验中获益 Helping coordinate efforts among departments 协助部门间沟通 Responsibilities of Supervision指导者的责任 Guests 对客人 Providing a pleasant experience 提供愉悦的体验 Providing good products / services 提供优质的产品和服务 Now I Know …..现在我知道…… That learning about people rather than tasks 学习了解我的员工而不仅仅是工作本身 That employees at all levels depend on me to get the job done 员工依靠我的指导完成他们的工作 Helping InterContinental Century City Chengdu Hotel meets its objectives 帮助成都世纪城洲际大饭店取得成功 Supervising Up对待上级 State your thoughts in terms 将你的意见归成条 Make sure information is accurate and complete 确保所传达信息的准确和完整 Write down ideas 将你的想法写下来 Be brief 简洁明了 Be aware of voice body 注意声调和体态 TIPS for working with your employees 和员工相处的几点窍门 Tell them, ‘We’re going to do this,’ not, ‘You are going to do this.’ 告诉他们：“我们会……”，而不是：“你们会……” Be sincere 真诚的对待他们 Ma