物业质量手册-数据分析.docVIP

物业质量手册-数据分析 物业质量手册-数据分析作者：佚名 时间：2017-6-2 浏览量： 数据分析 公司收集和分析适当数据，以证实质量管理体系的适宜性和有效性，并识别可以实施的改进机会，这包括来自监控和测量活动以及其他有关的数据。 职责： a)工程部、经营部负责收集分包方的数据。 b)管理处收集顾客满意度和顾客投诉的数据以及物业管理服务的检查结果和数据。 c)各部门负责收集与本部门的工作有关的信息，并进行分析。 d)管理者代表收集内审和管理评审有关信息和数据；并组织数据汇总分析、考核工作。 数据分析提供以下方面的信息： a）顾客满意度。 b）物业管理服务与顾客要求的符合性。 c）过程和产品特性及趋势，包括采取预防措施的机会。 d）供方。 各职能部门收集各职能范围内的数据，进行统计和分析，将统计和分析情况进行记录，并进行内部信息沟通。 在数据统计时，识别应用统计技术的需求，由管理者代表确定使用的统计技术，并识别改进机会。 支持性文件 《顾客满意度测量控制程序》 《纠正和预防措施控制程序》 《质量分析和持续改进控制程序》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people,