物业员工手册之工作及行为表现.docVIP

物业员工手册之工作及行为表现 物业员工手册之工作及行为表现提要：员工对工作有不满之处，应直接向直属上司提出，如仍不满意答复或不愿由直属上司处理，可亲自或以书面形式越级提出 源自物管手册 物业员工手册之工作及行为表现 1、工作态度 身为一个物业管理从业人员，必须具备以下之工作态度： a．友善---以微笑来欢迎客人及与同事相处。 b．礼仪---任何时刻应举止温文尔雅、尊敬客人及同事。 c．勤勉---处理工作时必须发挥高效率及勤勉精神。 d．诚实---员工应如实向上司做工作报告。在小区内若有拾遗，应立即承交上级主管处理。 e．守时---员工必须严守时间，于指定时间前穿着整齐制服当值。 f.负责---员工必须尽忠职守，做好本职工作完成所委派之任务。同时须对公司之一切财物妥善保管。 g.服从---员工必须服从上级指示及分配，努力把工作做好。 h．整洁---不但要经常保持个人整洁，更要保持制服、工作环境及工具之整洁。 2、顾客投诉 当遇有客人投诉时，处理方法如下： a．细心聆听客人之意见并加以记录，立即将有关资料转交物业管理员做出跟进及处理。 b．如在职权范围内，应先向客人致歉并马上采取补救行动，事后向上级主管报告。 c．如超越本职权范围时，应通知上级主管或物业公司当值主管马上解决。 3、员工申诉 员工对工作有不满之处，应直接向直属上司提出，如仍不满意答复或不愿由直属上司处理，可亲自或以书面形式越级提出，倘员工选择书面形式，须注明姓名及部门以示诚意，所有申诉绝对必威体育官网网址处理，申诉需在二天内提出。 4、考绩评估 公司定期将对员工工作表现按照考绩评估，从而议定员工的工资调整及晋升机会，评估均由督导或主管以面谈方式进行，员工须对评估表签署意见，评估表都将存入员工工作档案内。 源自物管手册 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard