关于管理费收费错误的投诉分析.docVIP

关于管理费收费错误的投诉分析 关于管理费收费错误的投诉分析提要：物业管理费的收取是业主非常关注并十分敏感的工作，物业管理费收取发生错误，在业主看来这是低级和不可理解的 自 关于管理费收费错误的投诉分析 简述： 以前从来没有发生过物业费重复收的现象，今年3月份开始，这种事情开始出现，而且非常普遍，主要表现为：a、有业主认为已经发生重复收费去和物业要，但由于没保存好发票，物业拒绝退费。b、发生重复收费，业主拿着重复日期的发票对帐，拿到退费。c、这种现象最普遍，业主明明交了物业费，比如20**年6-9月的，但过段日子，业主会接到物业追讨20**年6-9月的电话或短信，影响非常不好，导致一些业主对物业产生了极其不信任，一些业主收到催讨的电话或短信，并且不能确认是否交了那个时段的物业费，已经不敢交物业费了，就怕重复缴费，物业也会拒绝退费。 点评： 物业管理费的收取是业主非常关注并十分敏感的工作，物业管理费收取发生错误，在业主看来这是低级和不可理解的，对企业形象将产生难以扭转的恶劣影响。这个案例说明的是相关工作人员不负责任的问题，是基本责任心缺乏的问题，同时也反映了相关管理人员管理意识淡薄的问题。 对于这种重要的日常工作，决不允许发生错误，项目管理人员需要给予充分关注和监督，善于发现问题并明确奖惩措施。公司专业部门必须定期、不定期开展抽查，发现问题要求项目及时落实改善并跟进改善效果，确保万无一失。 （点评：z） 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the constru