XX物业客服中心职责.docVIP

XX物业客服中心职责 XX物业客服中心职责提要：通过XX物业外部网上投诉以及对外公布的公司投诉电话、信箱直接受理投诉，并负责接待到总部的来访投诉者 源自物管学堂 XX物业客服中心职责 1、负责服务产品的设计、推行。 2、开展各种方式的调研，及时掌握顾客需求。 3、制订、完善客服管理体系。 4、通过XX物业外部网上投诉以及对外公布的公司投诉电话、信箱直接受理投诉，并负责接待到总部的来访投诉者。 5、协调、促进公司各管理处对投诉顾客的处理。 6、整理、分析收集到的案例和事件通报。 7、定期向公司领导和质量管理部提供投诉数据以及相关分析报告，为公司领导决策提供参考依据。 8、负责一年一度的顾客满意度调查。 9、撰写顾客满意度调查分析报告。 10、协助人力资源部对管理处客服主任进行考评。 11、负责公司专用印刷品的制作与发放。 12、对各管理处的客服管理工作进行规范与监督。 13、完成公司部门领导安排的其它工作。 源自物管学堂 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Tradi