ServiceEngineerMainTask主要目标.PDF

ZF confidential Service Engineer Main Task 主要目标  According to the arrangement of technical service department leader, in accordance with the technical specifications and requirements of the company, complete the workshop maintenance and on-site service, solve the product failure and meet customer needs  根据技术服务部门领导的安排，按照公司技术规范和要求，及时完成车间维修及现场服务，解决产品故 障，满足客户需求 Responsibility and Duties 职责  Provide maintenance service for the users of ZF products independently, accurately judge and effectively eliminate the failure, timely, accurate and complete maintenance service report  独立为 ZF产品的用户提供维修服务工作，准确判断并有效排除故障，及时、准确、完整地完成维修服务报 告  Explain to the customers what the root causes for the failures are and what need to be taken care of.  就现场服务发现的问题、故障向客户进行讲解，确保客户知晓故障原因；  Complete the tasks assigned by KAM or service supervisor in time  按时完成大客户经理或服务主管委派的生产任务  Improve work efficiency, and ensure service quality  提高生产效率，确保生产质量  Be responsible for customer satisfaction  对客户满意度负责。Familiar with ZF products and maintenance knowledge and introduce to customers  熟悉 ZF产品及维护保养知识并向客户介绍  Answer user technical questions  解答用户技术问题  Collect and report market information in the course of service  在服务过程中，收集和报告市场信息  Carry out other work assigned by the superior or the company.  完成上级或公司安排的其它任务。 Requirements 要求  University degree or above, major in automotive or mechanical  本科以上学历，汽车或机械专业  Good English skill  良好的英语能力  Be familiar with Office and test software  熟练应用办公软件，熟练使用测试软件  Master the structure and knowledge of automotive transmission  掌握汽车变速箱构造及相关知识  Know about vehicle structure and related knowledge  了解汽车整车构造及相关知识 ZF confidential 工作地点： 名称：采埃孚销售服务（中国）有限公司北京公司 地址：北京市经济技术开发区康定街 11号康盛工业园 1号楼 A 备注： - 实习工资： 140/天 - 有留用机会 - 前期可以在公司车间工作，快速学习公司变速箱维修技能 ( 变速箱用于大型工程设备，商用车等) - If you are interested in this position and would like to discuss further details, please send your application including