The Importance of EQ for Your Career.pptVIP

The Importance of EQ for Your Career ; The concept of Emotional Intelligence (EQ or EI) was first defined by Peter Salovey and John Mayer, but it became widely popular after Daniel Goleman published his best seller Emotional Intelligence in 1995. A definition of emotional intelligence is Knowing how you and others feel and what to do about it. ;; The majority of problems at work are caused by unmet emotional needs. The emotionally intelligent manager knows how to identify and manage the emotional needs of both the customers and his team. He wants to help others feel respected, acknowledged, supported, helped, trusted, appreciated, important, special, irreplaceable, useful, needed and valued. When our emotional needs are satisfied we feel better, and when we feel better we are more productive, motivated, patient, creative, cooperative, open-minded, flexible, understanding, caring, empathic and compassionate. ;; All humans need to feel respected, even the least powerful. To show respect to someone we must respect their feelings. It means asking how they would feel before making decisions which affect them. For example, when two people have agreed to handle a project in a certain way, if one of them thinks later on that he has found a better way, he should discuss it with the other person before making any changes in the original action plan. ; It is essential to show respect to customers. Customers not only want to be respected, they also want to feel important. They want to be remembered. They want to be satisfied, helped, understood. ;Thank you!