秘书英语培训材教要点.pptVIP

English for secretary training;Unit 1: orders and invoices: page 61;sample;Unit 2: Etiquette of answering telephone;If the caller wants the person just in the same office, it is polite to say “would you mind holding the line, please?” or “Just a minute, please” or Hold the line please , not Hang on ,or Don’t hang up or Wait a minute , for it seems not as courteous. When your coworker is out, you’d better to say He/she not right here, or I am sorry, But he/she is not possible. He/she is not available.;; to be helpful;Be orderly;To be natural;Answering a home Call ;How to write a business letter;layout;Principles of business letter Writing ;Clearness(清楚) 1)避免使用可能产生不同理解或意义不明确的词汇 As to the steamers sailing from Hongkong to San Francisco, we have bimonthly direct services. (从香港到旧金山有直达船，) 但是bimonthly 究竟是一个月两次即半月一次呢，还是两个月一次？不明确。因此，最好清楚明白地说明“一个月两次”还是“两个月一次”： （a） We have two direct sailings every month from Hongkong to San Francisco. （每月两次直达船） （b） We have semimonthly direct sailing from Hongkong to San Francisco. （每半月一次直达船） （c） We have a direct sailing from Hongkong to San Francisco every two month. （每两个月一次直达船） ;2)注意修饰词的位置，有时修饰词的位置不同，会导致不同的含意如： a) Please let us know what you wish us to do about this matter as soon as possible; b) Please let us know as soon as possible what you wish us to do about this matter. 以上两句中的修饰的内容不同： a) 你们要求我们尽快做些什么。 b) 请尽快告诉我们。 所以 a) 可译成请告你们要我们为此尽快做些什么； b) 可译为请尽快告知，你们要我们为此事做些什么。 ;3）注意代名词，关系代词和先行词的关系。按照英语习惯，句子中的代名词和关系代词一般是指离得最近的名词，因此要特别注意，以免引起误解或不清楚。 examples： They informed Messrs.John Smith that they would receive an answer in a few days. (not good) (两人都收到还是其中一人收到?表达不清晰) They informed Messrs. John Smith that the latter would receive an answer in a few days. (better);;;Correctness 正确 叙述得正确 商业书信的内容要叙述得正确，既不要说得不够(Understatement)，更不要说得过头(Overstatement)。 See examples below: ;[例一] This stove is absolutely the best (or: the very best) on the market. (这种炉子是市场上绝对最好的炉子。) 这句话是用来介绍商品的，的但没有具体介绍商品的性能，的而是抽象地断定这种炉子是“市场上最好的”。这样介绍商品，不但不