基础管理方法课程.pptVIP

基本管理技巧课程*BASIC SUPERVISORY SKILLS PROGRAM;基本管理技巧课程大纲BASIC SUPERVISORY SKILLS COURSE OUTLINE;“管理者”的概念 The Concept of “Supervisor”;与人有关的问题 Problems With People 写下你管理下属时遇到的最难解决的两个问题  Write down one or two of the most difficult problems you  have had with the people you supervise;第一级: 基本生理需求 – 吃、喝、睡、性 Level I: Physiological Needs – Food, sex, drink, sleep. 第二级: 人身与财产安全的需求 – 保护、秩序、组织、 免于恐惧 Level II: Safety and Security Needs – Protection, order, structure, freedom from fear. 第三级: 社交与归属感的需求 – 爱情、友情、关怀、 交流、亲密感 Level III: Social and Belonging Needs – Love, friendship, affection, interaction, intimacy.　　;马斯洛的需求理论Maslow’s Hierarchy of Needs;马斯洛: “只有低一层次的需求得到了满足,高一层次的需求才会成为动力””“Only when a need is satisfied, can the next level need become a motivator.” A. Maslow;每个人利用几分钟思考下列问题, 然后 与大家分享: 我工作的动力是什么? Why do I work? 我对公司有何期望? What do I expect from company? 公司对我有何期望? What should company expect from me? ;第四级需求怎么样? What About Level IV Needs? ;认可为什么如此重要? Why is it important? 认可是提升人的需求层次的方法之一…第五级需求是你的最佳状态! Recognition is one way to raise a person’s needs to the next highest level…Level V-Being the best that you can be! 自己认可自己的成就是否就足够了? Is it enough for me to recognize my own accomplishments? ;讲述一次你曾经在学校、在家里、或在工作中得到认可的经历，你有何感受？ Tell me about a time when you were given recognition… at school, at home, at work. How did it make you feel? 作为管理人员，我们可以采用哪些方式对下属表示认可？ What are some of the ways we, as supervisors, can provide recognition to people? 己所欲，施于人（身体力行，种瓜得瓜） Treat people the way you want them to act. ;小组讨论Group Discussion;打击员工???作积极性的例子：Examples of what Demotivates people:;打击员工工作积极性的例子：Examples of what Demotivates people:;打击员工工作积极性的例子：Examples of what Demotivates people:;这些行为有哪些共同点？* What do those things have in common?;当你的工作积极性受到打击，你的感受是：When you have been demotivated, you feel like:;当你的工作积极性受到打击，你的感受是：When you have been demotivated, you feel like:;小组讨论和发言Team Discussion Pres