revisedfrontoperation.docVIP

TASK NO : 号码 :TASK : Cash deposit collection 工作职责 : 收取现金押EQUIPMENT REQUIRED : Opera Workstation 所需设备 ：工作台WHAT TO DO 工作程序HOW TO DO 操作明细WHY 工作目的 Note: 注意 If guest pay foreign currency as deposit 客人付外币作为押金  Calculate amount of deposit accurately the same as above. Exchange rate should follow the foreign currency exchange list 人民币押金总额计算同上所述。外币总额依照每天外汇牌价计算得出。 Foreign currency can not settle bill directly unless exchange to RMB or change other payment method upon C/O. Polite explain to guest the foreign currency will only be kept at Front Desk during stay as deposit. 外币不可直接用于结算，除非在退房时兑换成人民币或改用其他方式结算。 向客人礼貌的解释外币只是作为押金在入住期间存放前台。 Write a formal foreign currency receipt and pass one copy to guest. State that the foreign currency will be returned to guest after settling bill with receipt. 开据外币押金收据给客人。客人结清账目后，凭收据退还外币押金。 The foreign currency deposit should be sealed in envelope with details on the cover including guest name, room no., duration, which foreign currency and amount by FD SA, then kept in Service Manager Safe Deposit Box during guest stay 外币押金由收取押金的前台员工放在信封中密封，将细节（客人姓名，房号，入住期间，外币种类，金额）在信封上注明。交给服务经理在客人入住期间存放在保险箱内。 C/O message should be left “ Pay USD200.00 as deposit kept by SM”. 在离店信息中输入” 收取美金200元作为押金，存放宾客服务经理处“  Make sure to count and check the foreign currency in front of the guest before collecting. Avoid any dispute occurred in future. 确保在收取现金前，在客人面前检查外币和数清金额，避免今后发生争执。 PREPARED BY : MICHAEL ZHENG 起草人 APPROVED BY : MR RAY ZHOU 批准人 POSITION: FOM 职位：SIGNATURE/DATE 签字/日期:POSITON: GM 职位SIGNATURE/DATE 签字/日期: DEPARTMENT : Front Desk 部门 ：前厅部JOB TITLE : Guest Service Associate 职称 ：前台职员TASK NO : FD 06 号码 :TASK : Check in with TA voucher 工作职责 : 持旅行社入住券入住EQUIPMENT REQUIRED : Opera Workstation 所需设备 ：工作台WHAT TO DO 工作程序HOW TO DO 操作明细WHY 工作目的 Greets gu