October2002.pptVIP

October 2002 AGENDA 9:00a – 9:15a Introductions - Review of Agenda Marc Clark 9:15a – 10:15a CSR Ordering Process Dennis Herkelrath  10:15a – 11:00a Hotcut/LNP Process Bill McDermott Lupe Weber 11:00a – 11:15a 15 Minute Break 11:15a – 12:15p WPTS Gene Gandy 12:15p – 12:30a DSL Provisioning Heidi Greenhow 12:30p – 1:00p Specials Provisioning Deanna Zwyers 1:00p – 1:30p Questions Regarding Presented Marc Clark Materials and Wrap Up and presenters Wholesale Services The goal of this meeting is: Meet Operations Personnel from across the industry in an effort to: Improve communications Develop better business relationships Wholesale Services Discussion for this meeting will be limited to agenda items Time will be allocated for all questions Wholesale Services This meeting is not: A forum to discuss: Metrics Regulatory matters A venue to allow clients to address individual complaints or challenges other than items that are high level (i.e.,industry wide) in nature NMC CSR ORDERING PROCESS Dennis Herkelrath Customer Service Inquiry ATN - Account Telephone Number WTN - Working Telephone Number LTN - Listing Telephone Number - *native SBN - Special Billing Number Listed telephone number - non-native Fictitious numbers Guide provides error messages CSR Ordering Process CSR Ordering Process  Hotcut/LNP Process - East Bill McDermott Hotcut/LNP Process Hotcut/LNP Process Hotcut/LNP Process New Loop Process New Loop Process ISO International Organization for Standardization Bill McDermott What is ISO ?International Organization for Standardization ISO is: A worldwide federation of national standards bodies, each interested in a subject for which a technical committee has been established Collaborates closely with the International Electrotechnical Commission Voluntary process Verification that we “do what we say, say what we do”