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JournalofUS-ChinaPublic

Journal of US-China Public Administration, ISSN 1548-6591 April 2012, Vol. 9, No. 4, 451-457 Total Quality Management Awards: Performance Acquisition Gurhan Uysal Ondokuz May?s University, Samsun, Turkey This study investigates total quality management (TQM) Award models to determine the quality criterias for firms to achieve total quality management. TQM Awards are Malcolm Baldrige Quality Award, European Quality Award (EFQM), Deming Prize of Japan, and ISO9000 Series by International Organization for Standardization. Major focuses in TQM Awards are: the Baldrige aims to achieve organizational performance via business results, because American firms demand that TQM must have an impact on business results such as profit, market share, sales, and revenue; EFQM aims to achieve business excellence; Deming Prize aims to achieve organizational quality; and ISO9000 aims to set up quality system in organizations. This study recommends that firms practice quality criteria of Deming Prize and ISO9000. Both Awards apply a quality management system within organizations. Keywords: total quality management (TQM), TQM Awards, business performance This study explores TQM Awards and their models to question and answer “which are acquainted” for businesses. TQM changed “made in Japan” image that existed before World War II (Perincek et al., 2008). There are three essentials in TQM that increase total performance of businesses: suppliers, employees, and customers. TQM practices enable employees to solve quality problems inside organization. The suppliers provide of useful feedbacks and opinions for company’s products that increase quality of products, and overall, qualities of organizations (quality products and quality services) increase the customer satisfaction. All they increase the performance of business. Therefore, firms acquire performance through TQM. This is called as performance acquisition in this study that is obtained by applying TQM. TQM Aw

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