ISO,TQM,MedicalTourismPatientSafetyBestPractices.docVIP

ISO, TQM, Medical Tourism Patient Safety Best Practices Proceedings of the 16th International Conference on ISO TQM 16-ICIT + 8th Cooperation Competition Conference 8-CC 11-13 July 2012 at Linnaeus University Conference Centre, Vaxjo, Sweden /icit Organisers : www.lnu.se .au .au www.ualberta.ca .hk Editorial Team: Prof. Samuel K.M. HO Programme Director, HK Buddhist College Founder: AA, I5SO, ICIT, Guest Speaker, Oxford U. Ex-Research Fellow, Cambridge U., UK. Prof. Mosad Zineldin Faculty of Business, Economics and Design, Linnaeus U., Sweden Int. Scientific Awards for Research Excellence Founder: 5Qs, CC. Dr. Fawzy Soliman PhD Supervisor, University of Technology, Sydney, Australia. Dr. Martin Amsteus Senior Lecturer, School of Business Economics, Linnaeus U., Sweden Sponsored by: Top Emerald Portfolio of Academic Journals, UK Listed on the Thomson citation index – ISI ISBN 978-91-86983-58-1 Swedish Book Registration Office Cataloguing in Publication Data. ? 2012 HKBC Linnaeus University 16-ICIT and 8-CC are supported by: GSE Research Ltd., UK International 5-S Organisation (I5SO), HKSAR International Council for Quality Function Deployment, Japan Kania School of Management, University of Scranton, USA MCB University Press (140 Academic Journals), UK Royal Society for the Promotion of Health, UK Spanish Association for Quality, Spain University of Baraimi, Oman University Institute Technology Mara, UiTM - Sarawak University Tenega National – UNITEN, Malaysia 16-ICIT + 8-CC: Organising Technical Committee Co-Chairs?: Prof. Sam Ho (Programme Director, HK Buddhist College Chair, APBEST Academy, HK) Prof. Mosad Zineldin (Faculty of Business, Economics Design, Linnaeus U., Sweden) Members: Prof. Dato’ Ir. Dr. Mashkuri Yaacob (VC, Universiti Tenega Nasional, Malaysia) Prof. Hesham Magd (VC College of Business Dean, U. of Baraimi, Oman) Prof. Jamil Hj. Hamali (Rector, UiTM, Sarawak Branch, Malaysia