机电英语田方unit8Unit8-1课件教学.pptVIP

Depending on what’s being measured or tested, engineers can make changes on the spot. In other cases, test findings may require an extensive rethinking of how a part or set of parts function. To make sure the entire testing process stays reasonably on schedule, manufacturers make multiple “test mules,” or pre-production cars, for testing. This way, multiple systems can be designed and experimented with at once. 根据检验检测方面的不同，发动机当场就可进行改造。在其他情况下，检测结果可能需要重新思考某一部件或一组部件如何工作。为了确保整个检测过程按时进行，汽车制造商会制作若干“检测品”，或试制品来进行检测。这样，多个系统就可以立刻进行设计和实验。 Go ahead 馋死 PPT研究院 POWERPOINT ACADEMY * * * * 1. Answer emails when received. 2. Answer the telephone. 3. Monitor your brand online by looking to see where and how your business name is being used. 4. Teach the employees how to respond to customer complaints. 5. Implement customer service standards throughout your organization. 6. Keep your word. 4. What are the usual ways for companies to provide services? 参考译文： 客户服务 能提供很好的客户服务能使你的公司从竞争对手中脱颖而出，良好的客户服务技巧对每个公司来说都是一笔财富。当一个客户在你的公司得到良好的服务体验，那他就成了一个活的广告牌，他将会告诉所有认识的人，这就相当于为你的公司做免费广告 太多不好的客户服务体验会赶跑顾客，使他们不会再次光临你的公司。通过社交媒体，它会引发更多的问题。因为人们会通过在“推特”上发微博，告诉大家他喜欢还是不喜欢某项服务。有些公司雇人监控互联网，收集与他们有关的反馈，提供超出正常的客户服务，并通过互联网提供客户服务。 1. 收到电子邮件要回复。人们喜欢被倾听2. 接听电话。3. 通过调查公司的名称用在什么地方以及使 用的方式，监控公司的网上品牌。4. 教会员工如何回应客户的投诉。5. 实施客服标准。6. 信守诺言。 Words and Expressions 1. set … apart from e.g. What sets it apart from hundreds of similar small French towns is the huge factory. e.g. Her bright red scarf set her apart from the other girls. 2. asset --- useful 3. resolve --- find a solution to e.g. He is a great asset to our company. e.g. We must find a way to resolve these problems before its too late 4. negative--- unpleasant, depressing, or harmful 5. treat --- deal with 6. Keep one’s word--- be faithful to e.g. The best way to keep ones word is not to give it. e.g. Police say theyre treating it as a case of attempted murder. e.g. All this had an extremely negative effect on the cr