Unit1orkplaceManners.doc

Unit 1 Workplace Manners 课题：Workplace Manners常用英语及对话练习训练 课时：四课时 教学目标、教学重点 教学方法： 语言知识目标： Unit Goals Learners should be able to ◆ understand customer requests ◆ talk about how to satisfy passenger needs ◆ read about proper workplace manners ◆ write about office manners 语言技能目标： 听 —— 学生能够听懂workplace manners常用用语。 说 —— 学生能够使用正确的workplace manners常用用语。 读 —— 学生能够读懂介绍正在进行的动作或行为相关的文章。 学 习 策 略： 学生能够将动词词组与名词词组进行正确的搭配。 文 化 意 识： 学生能够了解英语中workplace manners常用的习惯用语 情 感 态 度： 学生能够了解和正确运用英语与他人通电话。 第一课时 教学步骤： Step one : Lead-in Do you know their workplace ? Match restaurant hospital office shop plane hotel A hotel receptionist works in a ______. Flight attendants work on a ______. A store cashier works in a _____. Waiters and waitresses work in a _________. A nurse works in a __________. An office clerk works in an __________. Chefs work in a __________. A salesgirl works in a __________. Listening Speaking Step Two : Listening 1 Listen and number the pictures. ( 3 ) ( 1 ) ( 4 ) ( 2 ) script 1. Good morning, Rose Hotel 2. Good afternoon, ladies and gentlemen. Welcome aboard. 3. Please enjoy your meal. 4. Thank you for shopping with us today. Step Three : Dialogue 1 What Can I Do for You? (A salesgirl is serving a customer in a shop politely.) Salesgirl: Good morning, madam. What can I do for you? Customer: Yes, I’m looking for a dress in size 36. Salesgirl: How about this blue one? Customer: The color is nice, but I prefer silver. Salesgirl: Sorry, madam, we don’t have the right size in silver. But if you leave your phone number, I’ll get in touch with you. (The salesgirl takes a pen to write.) Customer: OK. Thank you for your help. Salesgirl: You are welcome. Listening the type Follow the radio Class activity Explain the dialogue 重点词汇和句型 1. What can I do for you? May I help you? Is there anything I can do for you ? Ca