[质量管理原则.docVIP

质量管理原则 Quality management principles The following text is an integral reproduction of the content of the document Quality Management Principles. Introduction 简介 This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 本文提出了依据ISO9000:2000系列标准的质量管理体系标准的八项质量管理原则.高层管理者可以采用这些原则作为一个框架来指导其组织改进绩效. 这些原则来自于参加ISOTC176技术委员会的国际专家们的集体经验和知识, 这个委员会负责开发和保持ISO9000标准. The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 八项质量管理原则在ISO9000:2000中定义, ISO 9004:2000 This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations performance. 本文给出了这些原则在ISO9000:2000和ISO9004:2000中的原文. 另外, 还给出了一些管理人员通常在应用这些原则来改进其组织的绩效应用八项原则的收益和应采取的措施 Principle 1 Customer focus 顾客焦点 Principle 2 Leadership 领导作用 Principle 3 Involvement of people 全员参与 Principle 4 Process approach 过程方式 Principle 5 System approach to management 管理的系统方法 Principle 6 Continual improvement 持续改进 Principle 7 Factual approach to decision making 基于事实的决策方法 Principle 8 Mutually beneficial supplier relationships 互益的供方关系. The next step Principle 1 Customer focus Organizations depend on their customers and therefore should understa