mis12 信息系统复习参考9.docVIP

Management Information Systems, 12e (Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer: TRUE Diff: 2 Page Ref: 338 AACSB: Use of IT CASE: Comprehension Objective: 9.4 2) Enterprise systems are typically built around one or two major business workflows. Answer: FALSE Diff: 1 Page Ref: 338 AACSB: Use of IT CASE: Comprehension Objective: 9.1 3) Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. Answer: FALSE Diff: 2 Page Ref: 337 AACSB: Use of IT CASE: Comprehension Objective: 9.1 4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. Answer: FALSE Diff: 2 Page Ref: 341 AACSB: Reflective Thinking CASE: Comprehension Objective: 9.2 5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs. Answer: TRUE Diff: 2 Page Ref: 342 AACSB: Reflective Thinking CASE: Comprehension Objective: 9.2 6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. Answer: FALSE Diff: 2 Page Ref: 342 AACSB: Reflective Thinking CASE: Comprehension Objective: 9.2 7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. Answer: TRUE Diff: 2 Page Ref: 342 AACSB: Reflective Thinking CASE: Comprehension Objective: 9.2 8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. Answer: FALSE Diff: 2 Page Ref: 344 AACSB: Use of IT CASE: Comprehension Objective: 9.2 9) To minimize the expense of implementing an enterprise system,