9绩效管理资料.pptVIP

Unit 9 Performance Management绩效管理 企业的要素 人力资源控制的分类 Contents Definition of Performance Management Purpose of Performance Management Performance Appraisal Process Performance Management Criteria Performance Information Resources Performance Appraisal Methods Errors in Performance Measurement 什么是绩效 1. Definition of Performance Management Performance management systems are processes used to identify, measure, evaluate, improve and reward employee performance. 绩效管理：评估主体对照工作目标或绩效标准，采用科学的考评方法，评定员工的工作任务完成情况、工作职责履行程度和员工的发展情况，并且将评定结果反馈给员工的过程。 Purpose of Performance ManagementThree kinds of purposes for aperformance management system: Strategic: When the performance management system links employees’ behavior with the organization’s goals; Administrative: When it is used to make administrative decisions regarding salary, promotions, retention, termination and layoff. Development: When it serves as a basis for improving employees’ knowledge and skills; Performance Appraisal Process A complete performance system includes three parts: Defining performance（确定绩效的相关方面）：it specifies what aspects of performance are relevant to the organization, primarily through job analysis; Measuring performance（绩效评估）: it measures how well employees perform their jobs when compared to a set of standards; Giving performance feedback(提供绩效反馈): the information gathered from the former two steps must be communicated to employees. Performance Appraisal Process 绩效评估程序 Performance Management Criteria Several criteria used for assessing performances: Fit（适用性） : they should support the company’s strategy, goals and culture; Validity(效度) : they should address all the relevant aspects of job performance, but no others; Reliability:（信度） : they should provide consistent results independent of time or who does the assessment; Performance Management Criteria Acceptability（可接受性） : the people being assessed should consider the measurements to be fair and worthwhile; Specificity(具体性): the