PrivacyAdvisoryServicesABestPractices,.pptVIP

Privacy Advisory Services …  … A Best  Practices,  Integrated  Approach PRIVACY IN THE NEWS INFORMATION TRENDS Every day, companies collect, use, profile, disclose, and analyze customer information… Unfortunately, some of this information is: Misused Stolen Abused This has led to a trust gap among customers. INFORMATION STAKEHOLDER CONCERNS Customers Concerned with how and why their information is collected, used, disclosed, and retained Want businesses to earn trust Businesses Trying to strike a balance between collection and use of information Concerned with reducing privacy risk of poor privacy practices Want to leverage good privacy practices and retain trust of customers Government Taking increased action on growing concerns about privacy to: Protect rights of citizens Better manage its own data stores GOVERNMENTS’ RESPONSE U.S. legislation Gramm-Leach-Bliley Act (GLBA) Health Insurance Portability and Accountability Act (HIPAA) Children’s Online Privacy Protection Act (COPPA) Controlling the Assault on Non-Solicited Pornography and Marketing Act (CAN SPAM) Fair and Accurate Credit Transaction Act of 2003 (FACTA) Other important laws, regulations, and guidelines Privacy Act of 1974 European Union Directive on Data Protection OECD privacy guidelines Personal Information, Protection and Electronic Documents Act (PIPEDA) in Canada Privacy Online: A Report to Congress SO WHERE ARE WE? Privacy is increasingly in the news, particularly for violations. Consumers are greatly concerned and want more control. Businesses are trying to balance collection and use. The Government is taking increased action. PRIVACY: A DEFINITION PRIVACY encompasses the rights and obligations of individuals and organizations with respect to the… Collection Use Disclosure, and Retention …of personal information. PERSONAL INFORMATION: WHAT IS IT? Personal information is any information that is, or reasonably could be, at