致歉信标准版.doc

致歉信标准版： 12，May,2011 Dear Mr./Mrs.*** 明确客人身份 Thank you for choosing to stay at *** hotel 首先感谢客人入住酒店 It has been brought to my attation of *** 描述不满的事件 We apologized sincerely for *** 为事件道歉 We have decided to *** 致歉的补偿 Rest assured , we have taken *** 通过此事件对我们的改善 Please do not hesitate to call me directly if you need any further assistance . 真诚的表明日后有任何需要都可以直接和我联系 With regards 信件的基本格式，最真挚的问候 __________________ 致歉信落款必须落实到人，不能是个人，更何况住房部无权写致歉信，致歉信通常由值班经理，前厅部正副经理，房务总监，总经理写明 ****hotel Address :***** Tel:****** Fax:***** E-mail:******* 写致歉信万能句型： Thank you for your invitation to dinner at your home tomorrow evening。 Unfortunately， it is much to my regret that I cannot…I feel terribly sorry for missing the change of…3、Is it possible for you and me to have a private meeting afterwards？If so， please don’t hesitate to drop me a call about your preferable date。Please allow me to say sorry again。 I am very sorry to inform you that I did not manage to complete…due to…7、I would be very much obliged if you could grant me another week for the task。Hope you can understand my situation and accept my apology。 第1页 共2页