安保部培训讲义.ppt

Security Department保安部 Mission 使命 Ensure the security and safety of guests, staff and hotel property, partnering police to keep our hotel safe and secure. We display vigilance, strict discipline, are highly organized and work efficiently. Our aim is guests’ satisfaction and staff’s trust. We will be polite, courteous and have guest service orientation in our work. 保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开展安全工作中始终贯穿服务意识并且礼貌、谦恭。 Organization Chart部门组织结构图 Key Responsibility 主要工作职责 Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets and storage areas, car parks and remote areas 巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域. Responsible for the safety and security of guests, employees, property and establishment needs 负责酒店客人,员工,财产和设施设备的安全和保障. Implement procedures for security and emergency incidents 按程序执行安全和紧急事件. Ensure that all fire alarms, fire fighting equipment are in good working order. 确保所有的火警,消防设备都处于正常运转状态. Be thoroughly familiar with the property layout, design, entry, exit points and hotel’s emergency plan, Report to management all matters affecting the safety of guests, employees and property. 对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和财产安全的问题. Monitor staff clocking on and off duty, engage in staff bag checks and locker checks as directed by Human Resources Department 监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜. Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas 24小时监督所有的公共和工作区域. Coordinate functions with Police and other government security agencies and promote goodwill with them 与保安部各员工协调工作和职责, 与警察局,其他政府安全机构提升良好的意愿. Provide escort duty for money transfers to/from the General Cashier’s office and bank as/when required 负责护送现款送转到总出纳办公室或银行. Perform other duties as assigned 履行其他被指派