Maxio定制开发功能简介.ppt

* 代码迁移  SQL 迁移 XML迁移 JAVA迁移 CSV迁移 * 谢谢！ * * Log in to Maximo using “sinclair” / “sinclair”. This is Bill Sinclair’s Start Center, he’s a level one or tier one technician in the service desk. Point out that his Start Center is completely different from Tony Reddings. The technicians and managers typically have more details and items relevant to helping them perform their job quickly and effectively. Bill’s Dashboard includes a graph on the left hand side showing him the number of open Service Requests that are assigned to his group. Here we can see that their target is only 15 tickets, but they actually have 38 tickets open. This yellow area of the graph is a warning section. An Alert would typically be generated if the number of tickets exceeded 50 (in this case). These thresholds are determined by the customer. In some organizations, 5 is the maximum number of open tickets, where as others, may allow hundreds of tickets to be open. The difference could be the size of the service desk, or the mere number of tickets the desk handles. The point is, this Key Performance Indicator (KPI) is created setup to the customer’s requirements. Notice he has the same Bulletin Board information that Tony had – this information is targeted to the respective users or groups. Below this is the Inbox / Assignment section. This portlet allows Bill to quickly see if there are any workflow related tasks that require his attention. Because these are not necessarily tickets Bill likes to see them separate from the tickets he’s currently working on. Should an assignment show up in his inbox, he would also be notified via email or pager that a new assignment had come in. Lastly, Bill has a work view that shows him all the tickets that are assigned to him or his group(s). Notice the different colors based on the priority of the ticket. These colors can be changed based on any other ticket attribute. The given status for each ticket is also available and a brief descripti