Newegg’s Supply Chain.pptVIP

* With your order now complete, your tub heads down this high speed rolling conveyer and sorted to push your tub to a ramp that is available for shipping. After your tub is sent down the ramp, everything is removed from the tub, scanned and compared against your order. Neweggs system will not print a shipping label unless the items in your tub match the items you ordered. * With everything scanned and your label printed your items are boxed and then sent off to the peanut gun. With your valuables bubble wrapped and the box filled with peanuts, its handed off to the automatic taping machine. * With the truck loaded, its off to your delivery address. Neweggs goal is to be able to have your shipment to you within 2 days of ordering it regardless of shipping method. Its not a guarantee, but rather an internal goal that theyve been striving for ever since their inception. UPS is primary; fedex is optional rush. As a result of automated distribution and IT systems… Customer is always right business mentality built customer loyalty and allow company growth Uses strength of other companies: dematic, SAP etc. to handle portions of their company that they can’t do as well. Going class four would allow full info sharing with external supply chain, increase inventory / stock sharing and allow fast inventory replenishment. neweggmall – transfer the success with a retail tech website to an Amazon like site that sells everything. * Secure Area Order sorting for boxing Order checking Label printing ← Peanut Gun packing station Bubble Wrapping Box taping → Out the door! 2 day turn around goal Accuracy and quality of orders received by customers damage-free - 99.9% Orders received by 3 p.m. local time ships same-day about 98 percent of the time Now #1 in customer satisfaction for online retailers* * American Customer Satisfaction Index survey by the University of Michigan and ForeSee Results Pros Always about the customer Reliance on other companies Improvements? Class I