点击职业英语四册 新增部分答案 Book 3 Unit 1 Workplace Communication.docVIP

Practical Reading and Writing: Workplace Communication --- Book 3 Unit 1 9. Practical Reading: Workplace Communication A. Read this text about cultural communication. B. Complete the boxes. Put N/K (Not Known) if you don’t have the information. Nationality When/Why smile? How much eye contact? What type of handshake? How important are business cards? How much personal space? Asian North Americans Middle Eastern C. Answer the questions 1. If an American steps back to create more space in a lift, who is most likely to feel uneasy? 2. If an Asian does not make eye contact when being introduced, who might feel uncomfortable? 3. If a man refuses to shake hands with a woman, where might he come from? 10. Practical Writing: Workplace communication A. To avoid misunderstandings when writing in the workplace: 1. Keep letters and messages short and to the point. 2. Use short sentences. 3. Use a new paragraph for each topic. 4. Avoid slang, jargon and acronyms. 5. Do not shorten words as you do in speech, e.g. ‘It is’ not ‘It’s’. 6. Give specific times and dates. B. Pair Work: Discuss with your partner why saying that something will be done or will arrive ‘soon’ is not very helpful in the workplace. C. Identify the potential misunderstandings in the following message? The cut date for the first ship is 10/9/12. I’ll let you know about the second ship asap. D. Written language is usually more formal than spoken. Look at the vocabulary shift below. See how the formality of language can be changed to suit the purpose. Formal / Informal Business English academic formal plain English letters spoken writing reports to family language and friends E. Re-write the reply email. Use the information above to make it more formal and helpful. Complaint Reply KEY: Book 3 Unit 1Reading B. Nationality When/Why smile? How much eye contact? Wh