vb信息管理系统论文.docVIP

摘要：随着信息技术在管理上越来越深入而广泛的应用，客户服务系统的实施在技术上已逐步成熟。客户服务系统是一个不断发展的新型学科，任何一个单位要生存要发展，要高效率地把内部活动和客户需求有机地组织起来，就必须建立与自身特点相适应的客户服务系统。 客户服务系统是典型的信息管理系统(MIS),其开发主要包括后台数据库的建立和维护以及前端应用程序的开发两个方面。对于前者要求建立起数据一致性和完整性强、数据安全性好的库。而对于后者则要求应用程序功能完备,易使用等特点。 本文介绍了在Visual Basic6.0环境下采用“自上而下地总体规划，自下而上地应用开发”的策略开发一个管理信息系统的过程。利用其提供的各种面向对象的开发工具,尤其是数据窗口这一能方便而简洁操纵数据库的智能化对象和SQL语言,首先在短时间内建立系统应用原型,然后,对初始原型系统进行需求迭代,不断修正和改进,直到形成用户满意的可行系统。此外，本文探讨了基于Web的客户服务系统的主要功能，并结合惠普客户服务的实际情况，提出了实现惠普打印机BCE时应该注意的一些关键问题。 关键词：管理 Access 2003 Visual Basic 数据库 Abstract：With more and more widespread and profound application of information technology in management, the implement of customer server system has become mature in technology step by step. Customer server system is a new subject. Enterprise needs existence and development, so enterprise activities should be organized efficiently and organically, which means tightening up the enterprise management and strengthening effective management of any resource (staff, finance, property, etc.) internal the enterprise, and also establishing a customer server system fitting in with its own characteristics. The implement of customer server system is a typical application of managing information system （know as MIS）,which mainly includes building up data-base of back-end and developing the application interface of front-end. The former required consistency and integrality and security of data. The later should make the application powerful and easily used. This article introduces the detailed process of exploring a management information system under the environment of visual basic 6.0, utilizing “Top-Bottom” overall plan and a strategy according to “Bottom-Top” application and exploitation. And its objective tools in Win32. VB and SQL language offered a series of ActiveX operating a data-base. It can give you a short-cut to build up a prototype of system application. The prototype could be modified and developed till users are satisfied with it. Furthermore, this paper discusses