迈阿密大学的平衡计分卡培训-英文版.pptVIP

3. Business Planning Enables companies to integrate their business and financial plans Various independent change programs difficult to integrate However when goals are set and coordinated using the balanced scorecard meaningful priorities can be set. Resources allocated accordingly 4. Feedback and Learning Expands on the traditional financial focus Can monitor results from three more perspectives Can evaluate strategy in light of performance in all four areas Modify strategy to reflect real-time learning as opposed to modifying strategy during the annual strategic plan meeting New Management Processes Translating the vision Communicating and linking Business planning Feedback and learning Balanced scorecard The Balanced Scorecard The balanced scorecard is more than a performance measurement technique. Innovative CEOs used the balance scorecard not only to clarify and communicate strategy, but also to manage strategy. They are using the measurement focus of the scorecard to accomplish critical management processes. The Balanced Scorecard Clarify and translate vision and strategy Communicate and link strategic objectives and measures Plan, set targets, and align strategic initiatives Enhance strategic feedback and learning Kaplan/Norton Basic Business Strategy Financial We will ensure that we use our resources and people to maintain financial success. Customer We will meet or exceed our customers’ current and future expectations and requirements with high quality products, reasonable prices and superior service. Internal We will provide high quality on-time imaging products and services and provide an efficient and effective means to deliver them in a high quality fashion. Learning and Growth We will attract and retain high caliber people and promote an environment that develops their interpersonal, business and technical skills and knowledge. We will strive to develop and maintain the best sourcing for our products. We will strive to be aware and on the cu