金山软件公司客服人员优化策略分析.pdfVIP

金山软件公司客服人员优化策略分析 摘 要 当中国加入WTO，经济即将与全球经济融为一体的今天，老百姓在掐指细算 买车能省多少钱而窃喜，我们的企业经营者却感到竞争的压力一天比一天大。竞 争将不再是“窝里斗”，也不再是“价格战”，竞争将是技术、质量、价格、服 务全方位的。随着大众服务意识的逐渐加强，过去常常被轻视的服务，现在已受 到企业和消费者的日益重视。服务，而且只有良好的服务，才能培养客户对企业 的忠诚度，才能增强企业的信誉和品牌的知名度，才能树立企业的良好形象，才 能保持企业的持续发展。本文从客户服务的实际意义出发，着重分析了金山软件 公司在客户服务的实践中遇到的一些问题，以及所采取的优化策略，并提出了一 些个人看法 关键词：金山软件公司，客户服务，呼叫中心 金山软件公司客服人员优化策略分析 Abstract Chinese economy will integrate in global economy soon. Is it mean as common person detailed to regard as entry to WTO buy how much car can save when being secretly pleased to nip, but our enterprise operator feels that the pressure of the competition is more huge than in one day. It is no longer price war too to no longer internal fight in competition, the competition will be that technology , quality , price , service will be omni-directional . As the masses serve the gradual enhancement of consciousness , the service that used to be despised, have already received the attention more and more of the enterprise and consumer now.Serve, and only good service, could train the customer loyalty to enterprises , could strengthen the popularity of the prestige and brand of enterprises , could establish the good images of enterprises , could keep the sustainable development of enterprises . This paper proceeds from actual meaning of the customer service, Analyse kingsoft Company run into some questions among practice of customer service emphatically, And the optimization tactics adopted, and has put forward some personal views . Keyword: Kingsoft company,Customer service, call center, 金山软件公司客服人员优化策略分析