城市轨道交通客服口语全套教学课件.pptx

项目一：通识篇;任务一：地铁图标认识;Section One Useful Patterns and Expressions 世界各地地铁主要图标; Hong Kong中国香港 ;中国各大城市地铁图标标志;Section Two Basic sentencesCertain stations are closed on public holidays. 假日某些车站关闭 From … to … route … 从……到……途经…… Help us to keep the tube litter free 请协助我们，保持地铁清洁卫生。 Luggage must not be put in the gateway 行李不准放到过道上。 Mind the gap 小心台阶间跨度 Not valid on certain trains. 车票对某些列车无效 Peak hours only 只限高峰时段 Please keep gateways clear 请保持过道畅通。 To ensure punctuality, this barrier may be closed up to one minute prior to departure of each train 为确保准时发车，此门在发车前一分钟关闭。 Section Three Dialogue SamplesA:Where do we pay the fare? B:Just give the man standing there 3 yuan and he’ll give you a token. Then, you slip it into the slot at the turnstile and push the turnstile to get in. A:Let me pay for it. Where can I get a subway map? B:Ask the worker who sells tokens to give you one. It’s free of charge. Actually maps showing subway routes are posted at most stations. A:Do I have to pay an additional fare to change trains? B:No, you don’t have to. Here comes the train. A:Be careful! Subway doors open and close automatically. ; ;CRT是Chongqing Rail Transit（重庆市轨道交通集团）的缩写。标志整体象一列车。 ; 任务二：主要城市线路图; 图一：重庆轨道交通; 图二：北京地铁线路图; ; 图四：广州地铁运行图 ; （1） 以小组为单位，查找各主要城市线路图，并详细绘制所在城市线路图。（2） 以上述线路图为例，编制一个寻找车站线路的对话。 ; 任务三：设施设备认识; Station Control Room 车站控制室;Ticket Vending Machine 自动售票机;Ticket Checking Machine 检票机; ;Elevator / lift 垂直电梯 ;Stairs 楼梯;suggestion box 意见箱 ;Ticket booth 自动售票处;advertising panel 广告栏;Security check 安检 ;Extinguisher 灭火器; ;appliances,tools, or other equipment that is electrically energized or plugged in.（C类灭火器适用于家电、工具或其它使用电气的设备。） Class D extinguishers are designed for use on flammable metals. These aretypically found only in factories working with these metals.（D类灭火器设计用在可燃性金属。这些代表性的金属通常可以在工厂发现。） 1. Is the fire at a point where it might still be controlled by a fire e