《2016年英语4-6级考试及答案试题》.doc

Part I Listening Comprehension (15 minutes) 2010-11 1. A. In a restaurant. B. In a hospital. C. At a railway station. D. At a post office. 2. A. He will go to the concert. B. He has been to the concert. C. He can’t go to the concert. D. He is not interested in the concert. 3. A. $2. B. $12. C. $7. D. $14. 4. A. He is going to go abroad. B. He’s going to find a job. C. He is going to study for a degree. D. He is going to do a part-time job. 5. A. Husband and wife. B. Teacher and student. C. Nurse and patient. D. Boss and employee. Conversation 1 6. A. To be a teacher. B. To work as a secretary. C. To take care of animals. D. To further her study. 7. A.To work in an office. B. To be a salesman. C. To go abroad. D. To be an animal doctor. Conversation 2 8. A. She lost her data. B. She broke the disc. C. She couldn’t get her computer working. D. She bought a computer of a wrong model. 9. A. Go to the store with her. B. Buy a computer for her. C. Lend her some money. D. Replace the disc for her. 10. A. To call the store first. B. To show the receipt. C. To pay some more money. D.To bring the instruction manual. Section C 11. When was the customer survey conducted? It was conducted _____________________________________. 12. How did customers feel about the products of the company? The product were quite _____________________ . 13. What did the cutomers complain in the survey? It took ___________________________ to settle their complaints. 14. How did customers feel about the service staff? The service staff were not always ___________________________________ 15. When should the Customer Service Departm