业务流程重组方法－普华永道.pdfVIP

NC DHHS Business Process Reengineering Methodology August 9, 1999 BPR Methodology Overview BPR Definition - Methodology to produce radical change in business processes in order to achieve dramatic performance breakthroughs while managing business risk and cultural and technological change. Methodology Objective - Integrates the reengineering of business processes across functional boundaries while incorporating business strategy, customer value, change management, organizational development, and information technology considerations throughout the BPR project. August 16, 1999 2 Reengineering vs. Continuous Improvement Breakthrough Gain - Achieving dramatic process performance breakthroughs Not continuous improvement Typically targets greater than 50% improvement August 16, 1999 3 Our BPR Methodology Approach August 16, 1999 4 Discover Phase Discover Redesign Realize 1 Mobilize 2 Assess 3 Select 4 Engage - 1.1 Initiate Project - 2.1 Map Core - 3.1 Select Key - 4.1 Prepare for - 1.2 Interpret Processes “As-Is” Change Drivers Visioning Business Strategy - 2.2 Identify Non- - 3.2 Identify Conference - 1.3 Conduct Value Activities Benchmarking - 4.2 Conduct Stakeholder Session - 2.3 Conduct Approach Visioning - 1.4 Build Teams Change Readiness - 3.3 Identify Conference - 1.5 Develop Assessment Technology - 4.3 Team Communications - 2