咸宁办公楼物业管理服务规范.docxVIP

咸宁办公楼物业管理服务规范

目???次

前言......................................................................III

1范畴...................................................................1

2规范性引用文件..........................................................................1

3术语和定义.......................................................1

3.1办公楼?officebuilding...............................................................1

3.2物业治理?property?management.........................1

3.3顾客?customer.................................................1

3.4突发公共事件?precipitatingevent........................................................1

4差不多要求.........................................................2

4.1资质要求..........................................................2

4.2治理机构与人力资源配置要求.....................................2

4.3治理服务要求..................................................2

4.4基础治理服务....................................................2

5顾客服务.......................................................3

5.1接待服务.......................................................3

5.2信报服务......................................................3

5.3通讯设施安装服务.................................................3

5.4修理资金治理服务.................................................3

5.5装修治理服务....................................................3

5.6投诉处理..........................................................3

5.7延伸治理服务.................................................3

6房屋、设施设备运行与爱护服务.....................................4

6.1房屋爱护治理..................................................4

6.2设备设施运行与爱护服务.....................................4

6.3设施设备日常修理服务.............................................9

6.4标识治理..................................................9

7秩序爱护与安全服务.........................................10

7.1公共秩序爱护...............................................10

7.2安全治理.....................................................10

8环境保洁服务.......................