2025年邮轮服务试卷及答案英语.docVIP

2025年邮轮服务试卷及答案英语

一、单项选择题（每题2分，共10题）

1.Whichofthefollowingistheprimaryresponsibilityofacruiseshipshospitalitystaff?

A.Conductingenginerepairs

B.Managingpassengerbookings

C.Ensuringpassengersatisfactionandprovidingexcellentservice

D.Planningtheshipsroute

Answer:C

2.Whatisthetermforthepracticeofofferingcomplimentarybeveragesandfoodtopassengersonacruise?

A.CabinsandSuites

B.BuffetService

C.OpenBar

D.ShoreExcursions

Answer:C

3.Inthecontextofcruiseoperations,whatdoesFOMOstandfor?

A.FirstOnboardMeetingofOfficials

B.FearofMissingOut

C.FinalOnboardMeetingofOrganizers

D.FirstOnboardMeetingofCrew

Answer:B

4.Whichoftheseisakeyaspectofsustainabletourisminthecruiseindustry?

A.Increasingthenumberofpassengerspertrip

B.Reducingwasteandminimizingenvironmentalimpact

C.Offeringmoreexoticshoreexcursions

D.Raisingticketpricestofundconservationefforts

Answer:B

5.Whatistheprimarypurposeofacruiseshipsonboardmedicalcenter?

A.Toprovidemedicalcareforthecrew

B.Tooffercosmeticsurgeryservices

C.Toconductmedicalresearch

D.Toserveasadentalclinic

Answer:A

6.Whatisthetermfortheareaonacruiseshipwherepassengerscanpurchasesouvenirsandotheritems?

A.ThePromenade

B.TheCasino

C.TheGiftShop

D.TheLibrary

Answer:C

7.Whichofthefollowingisacommonsafetydrillconductedonacruiseship?

A.Firedrill

B.Cookingclass

C.Fitnesscompetition

D.Artexhibition

Answer:A

8.Whatisthetermforthepracticeofensuringthatallpassengershaveapositiveandmemorableexperience?

A.PassengerManagement

B.ServiceExcellence

C.RoutePlanning

D.EntertainmentCoordination

Answer:B

9.Whatistheprimaryroleofacruiseshipsconcierge?

A.Tomanagetheshipsfinances

B.Toprovidepersonalizedserviceandrecommendationstopassengers

C.Tooverseetheshipssecurity

D.Toorganizetheshipsentertainmentschedule