《涉外秘书英语写作》课件_涉外秘书英语写作 chapter8.pptx

Usuallywemayneedtowritealetterofapologyforsuchsituationsas:adefective,damaged,orincompleteproduct;alatepayment;anoffensivebehavior;amisseddeadline;shippingdelay;missinganappointmentorameeting.Ratherthandwellonthemistake,however,weshouldtakequickactiontoremedytheproblem.Effectivelettersofapologyisanimportantpartofthatprocessandactuallyimprovestherelationship.

Inordertomakealetterofapologyeffective,alwayswriteitassoonaspossibleaftertheoffensiveactiontakesplace.Writeabriefletterthatiscarefullywordedandsincere.Wheneverpossible,makesuitablerestitutionandassuretheoffendedpartythatyouwillnotrepeatyourregrettablebehaviorinthefuture.Backupyourapologyletterwithappropriatebehavioratthenextavailableopportunity.;Towritesuccessfullettersofapology,writersneedtobeabletodothefollowings:;?

TIMING.Writetheapologyletterassoonaspossible.

ACTIONS.Ratherthanfocusingonthedamageyouhavecaused,writeaboutthingsyouwilldotorectifythesituation.

BRIEF.Keepyourapologylettershortandtothepoint.

SINCERITY.Noonewantstoreadoverlydramaticlanguage.Chooseyourwordscarefullyandexpressyourselfclearlyandsimply.

TONE.Yourapologylettershouldbeconsiderateandrespectful.Remember,youaretryingtorebuildadamagedrelationship.;Samples1:;DearMr.PierceMeyer:

WelcomebacktoFourSeasonsResort!WearepleasedtohostyouduringyoustayinLangkawi,Malaysia.

Weapologizethatyourconfirmedroomwasunavailablelastnight,andwearesorryforthisinconveniencethismayhavecausedyou.Becauseseveralguestsdidnotdepartasscheduled,wewereforcedtoprovideyouaccommodationselsewhere.Foryourtrouble,wewerehappytocoverthecostoflastnight’slodging.

Ourgoalnowistoprovideyouwithoutstandingserviceandwarmhospitality.Tothatend,wehaveupgradedyourroomatnoexpensetoyou